Mobile Service Call Change

We are proud to announce that since Eric opened Turbo’s Mobile RV Service in 1999, the business has continued to thrive! As always, with progress comes change and this year we have quite a few exciting things coming. First off, we have added a new full time office project coordinator. Keep your eye out on our blog for her upcoming bio. Also, the expansion of our team inspired Eric to add a new office directly into our three bay shop here in Monument. While we will miss the Airstream as the office the entire staff is looking forward to the expansion!

Since business has been so great we have spent some time looking into how we can be more efficient in the field, as well as offering competitive and consistent rates for our customers. After much research and discussion, we have made a crucial change to our mobile billing procedure. Beginning in January of 2017 all service calls will be billed directly off of drive time.

As our long term customers may be aware previously, any mobile service call was charged based on the zip code of the mobile location. However, due to ever changing gas and insurance prices this resulted in unpredictable costs. Therefore, to streamline the billing process our hourly rate of $125.00 will be maintained for both in shop and mobile jobs, and the drive time to and from the mobile sites will be added to the labor charge in the field.

We appreciate the flexibility and understanding of our customers as we continue to search for the best policies to maintain our quality of work and level of customer service that we pride ourselves on!

Sincerely,

Team Turbos

Slide out issue? We can fix that!

Ever wonder the extent our technicians will go to in order to ensure a quality job? Check out this 20 hour slide out repair job. The support system was weakened and the counter and brackets were pulling out of the wall.

Two technicians, a lot of patience, and diligent research led to a custom modified support system for this slide out. Reassembled it looks better than new, and now the counter top is separating from the wall.

Hear how the repair was made first hand by clicking here!

Turbo’s Mobile RV: Family Oriented Through and Through

Family oriented is a phrase often thrown around by small companies. The appeal of a company with values is undeniably evident. Here at Turbo’s, family goes beyond a description and is truly a pillar of foundation to the company’s success.

No clearer demonstration of this point is found than the fact that the owners and their two kids actively contribute to Turbo’s RV. While Eric is the owner, lead technician, and closest thing to an RV guru as I’ve ever seen, his wife Madeline handles all of the HR side and accounting aspects of the company.

As the saying goes, “the apple doesn’t fall far from the tree”. At the impressive ages of 12 and 9, Kendal (12) and Dane (9) are already hands on and learning the family trade. With their aptitude for the business and diligent structure they have learned, they will soon be integral parts of Turbo’s Mobile RV and many other great things in the future.

Kendal is spending the summer with us at Turbo’s learning the ropes in the office. She has already become comfortable on the phones; helping our customers by acknowledging their needs and making sure their concerns get addressed. So, if you’re lucky enough to get her on the phone when you call, you’ll understand how truly family oriented through and through, Turbo’s Mobile RV is.

Dane is quickly taking after his father and is an amazing helper. He shadows his job on mobile services, and helps out in the shop. Always cautious of his surroundings and eager to learn, he has all the makings of a great technician. With the hands on training and perfect opportunity through the family company he is already a vital part of Turbo’s.

Happy Thanksgiving!

Time sure flies when you are staying busy. With Thanksgiving only a week away the Turbo’s Team wanted to take a moment to wish you and your family a relaxing and Happy Thanksgiving! May the food and company you share bring you many smiles, and let the time together be one of thanks and comfort. We here at Turbo’s are thankful for all of our customers, and look forward to a holiday season of happiness.

In order to celebrate Thanksgiving with our families Turbo’s RV Service will be closed from Wednesday, November 23^rd until Monday, November 28^th.

Team Turbo’s RV Expanding in the Best Way: In an effort to keep up with our customer’s demand for service, Eric the owner (and master certified technician) has been dedicated to finding a new technician to join our team. Throughout the summer he interviewed many but chose to bring aboard an apprentice who has quite a bit of relevant experience. His name is John and he spent his summers at Lake Powell working on house boats. Along with his mechanical experience and technical skills he quickly proved to be a valuable member of the Turbo’s Team!

Also, after the holidays, Turbo’s Mobile RV Service will begin to look for a new Project Coordinator and Dispatcher to fill the role of the day to day communications for our expanding customer base. Recognizing that Turbo’s RV can offer more accommodating scheduling and service with a larger team has been a constant motivation for Eric to grow his business.

As in everything he does for Turbo’s however, he does not cut corners or rush through tasks in order to complete them. Rather, he considers all applicants thoroughly to ensure each individual is the right person for his team and for his customers. With growth does comes change. As Eric continues to dedicate time into training and building his team there are sure to be policy changes to follow. We are excited to see the developments sure to come for Turbo’s Mobile RV Service but rest assured that our quality of service and dedication to our customers remains our top priority!

With camping season winding down it’s a great time to think about any projects you may want to complete before spring! Have you been wanting to explore some customizations? Maybe replace that old flooring, or upgrade to a solar charging system? Fall and winter provide a great time to tackle some of those bigger jobs, and Turbo’s RV Service is here to help!

We know life gets hectic and let’s face it, when spring time rolls around the last thing you want is to bring you rig in for a several week project. So now is the time to stop procrastinating on the roof work that’s over due, or maybe putting in a larger battery bank to accommodate longer dry camping opportunities! Let us help get your rig in the ideal condition before next season even starts.

Our certified technicians would be more than happy to install the Lippert 6 point leveling system to make your life a little easier next year. If you are thinking of getting a new tow vehicle let us explore the Airforce 1 and Blue Ox options for the tow package. Our vendor relations and many certifications can give you peace of mind knowing that when you trust your project to us, the job is getting done right.
Each service we perform is evidence of the pride we take in quality service. The fact that quality service makes our customer’s smile is the greatest bonus of all here at Turbo’s RV Service. So while you prepare for snow and holidays, we will be here making sure when spring time rolls around you and your family are ready to go!

Have You Checked Your Roof?

Have You Checked Your Roof? Are you considering purchasing a new RV or 5^th wheel? Maybe you recently endeavored to buy your first RV, or decided to upgrade to a newer unit! We know how exciting and practical it can be. Here at Turbo’s RV our technicians do have solid advice on new purchases.

The foremost would be that the roofs do not come pre-treated with a UV Clean and Protectant Seal from the factory.  Most manufactures recommend annual roof maintenance and often customer’s assume that their first roof service was provided by the factory or selling dealer prior to their purchase. This is not typically the case.

In order to ensure the highest quality of care and longevity of the roofing we recommend having that first clean and seal performed prior to taking your first trip. With the drastic weather changes and intense sun here in Colorado, consistent roof inspections and treatment will help save money and headaches in the future.

As always, if you have any questions or would like to schedule an appointment we would be happy to accommodate!

Your business is always greatly appreciated,

Turbo’s RV Team

http://turbosrv.com/helpful-hints/

Time to Winterize!

It is hard to believe that summer is already coming to an end. Fall is just around the corner and cooler temperatures means it’s Time to Winterize. Keep in mind that once the first freeze hits the damage is most likely already begun.

We strive to provide timely and affordable winterizations. Generally, within 24 hours of your appointment we have you rig ready for pick up. The basic winterization is only $125.00 (+ service call if you’d prefer a mobile service) with optional additional winterization items available.

Standard Items Included in Winterization:

Black Tank Check

Gray Tank Check

Drain Water Heater

Low Point Drains

Water Pump

Kitchen Fixture

Bath Fixture

Shower

Toilet

Toilet Bowl

Toiler Sprayer

P Traps

Open BW Valves

Close BW Valves

Open GW Valves

Close GW Valves

Open Fixtures

Reverse Bypass Valves

Roof Inspect

http://turbosrv.com/services/

Accomplished Week at Turbo’s Mobile RV

With the addition of our new technician John, we have been focused on helping out our customers during the last stretch of summer. Water leak diagnosis, hot water tank replacements, wheel bearing packs, roof jobs, and electrical system rewires have kept both Eric and John busy. Needless to say this has been an Accomplished Week at Turbo’s Mobile RV!

Roof Maintenance is key however, even if you’ve been less than diligent about your services it is better late than never!

                 BEFORE & AFTER

Another service we offer is to install Correct Track’s on trailers. According to Lippert:

Correct Track by Lippert Components can be integrated into your RV suspension system to allow for simple and safe alignment adjustments to ensure your trailer tows with the tow vehicle, not against it. A certified dealer can customize the wheel alignment to your specific load requirements by turning the octagon cam in ¼-inch increments. Heavy slide-outs, appliances and cargo can cause unbalance, premature tire wear and uncontrollable RV vibration, but Correct Track suspension alignment system keeps your tires running smooth, improves gas mileage and ultimately saves you money.

Correct Track™ Quick Facts:

• Easy bolt-on installation
• Improves fuel economy
• Tires run smoother and cooler
• Preserves tire life
• Raises trailer 2 inches
• Trailer tows with tow vehicle, not against it

Eric and Kory Installing a Correct Track:

[http://store.lci1.com/correct-track-suspension-alignment]

Labor Day Trip Preparations

Labor Day weekend is quickly approaching! End the summer off right with family, friends, and a weekend away. As always we have a few Turbo Tips to help make sure you have a relaxing and fun time in your rig by following these Trip Preparations:

• Roofs need to be checked and maintained every 6 months, this will save you a huge expense and headache! We will perform a free roof inspection for any mobile repair or in-shop service.

• Don’t forget to check the air pressure in your tires before you go! If you haven’t had your axles packed within 2 years or 5,000 miles you may want to take advantage of our services.

• The last thing we want is your battery dying and leaving you stranded. Let’s make sure those can hold a charge and keep your RV in tip top shape.

•  Whether you are looking to bring it into our service shop or take advantage of our mobile services. We offer competitive pricing with work performed by genuine people who care about quality.

If you have any questions or concerns please give us a call! We will be closed from Friday the 2nd through Monday the 5th in observance of the holiday!