Mobile Service Call Change

We are proud to announce that since Eric opened Turbo’s Mobile RV Service in 1999, the business has continued to thrive! As always, with progress comes change and this year we have quite a few exciting things coming. First off, we have added a new full time office project coordinator. Keep your eye out on our blog for her upcoming bio. Also, the expansion of our team inspired Eric to add a new office directly into our three bay shop here in Monument. While we will miss the Airstream as the office the entire staff is looking forward to the expansion!

Since business has been so great we have spent some time looking into how we can be more efficient in the field, as well as offering competitive and consistent rates for our customers. After much research and discussion, we have made a crucial change to our mobile billing procedure. Beginning in January of 2017 all service calls will be billed directly off of drive time.

As our long term customers may be aware previously, any mobile service call was charged based on the zip code of the mobile location. However, due to ever changing gas and insurance prices this resulted in unpredictable costs. Therefore, to streamline the billing process our hourly rate of $125.00 will be maintained for both in shop and mobile jobs, and the drive time to and from the mobile sites will be added to the labor charge in the field.

We appreciate the flexibility and understanding of our customers as we continue to search for the best policies to maintain our quality of work and level of customer service that we pride ourselves on!

Sincerely,

Team Turbos